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RECRUITMENT —- Customer Relations Manager
INTERNCHINA (see http://www.internchina.com ) is looking for a new Customer Relations Manager for our Chengdu office. We are a young and friendly team and are looking for a motivated Chengdu resident who can speak good English to join us as soon as possible. We bring over 200 students to China from Europe and North America every year and have been established for over 5 years, with offices in Qingdao, Zhuhai and Chengdu.
INTERNCHINA is a young and fast changing company. We are growing quickly, so our team needs to be flexible and able to react quickly to changes or unexpected situations. This means that although we can set out a general set of key responsibilities for each team member, they are expected to go beyond their ‘job description’ where necessary. The role of customer relations manager covers many of the operational aspects of our business in Chengdu. It is important to bear in mind our corporate culture as part of the InternChina team. This can be roughly defined by the core principles:
1. Transparency & Sustainability: To be open, thorough and accurate when working with clients, host families, universities and partner companies, in order to make every aspect of our business sustainable in the long-term
2. Service which goes the ‘extra mile’: To go beyond 9 to 5 and make extra effort where necessary to ensure clients are happy. We are where we are now based on positive feedback, references and recommendations.
3. Have fun and be professional: To strike a perfect balance between a friendly informal approach and a high level of professionalism
Requirements:
Must have:
– Fluent English
– Under 30
– College or University Graduate
– Living in Chengdu (originally from Chengdu city is preferred)
– Keen to work with young people
– Keen to work with foreign students
– Willing to work evenings and weekends in return for extra holiday days
– Confident working on the phone and by Email
– Sociable and capable of working with companies, families and students alike
– Ability to work independently and in a team
Plus points (would give them an advantage)
– Can speak German
– Can speak French
– Experience living abroad or;
– Has worked (or interned) for a foreign company in China
– Male is preferred
Key Areas of responsibility:
Homestay management
• Marketing for, identifying and signing up new host families according to our requirements
• Communication with families, answering questions and performing standard visits to check the families.
• Placing individual students with the families and arranging their arrival with the family
Apartment booking
• Identifying and booking apartments according to our requirements
• Making sure apartments are cleaned and prepared prior to clients’ arrival
Communication with clients pre-arrival
• Send information to clients about their accommodation pre-arrival, make them feel reassured and excited about their stay in Chengdu and arrange the pick-up of the client with client and host family/landlord.
• Answer any questions on practical or cultural issues by email or Skype
• Make sure client’s pre-arrival preparation is on course
• Efficiently administer client details and updates on our online CRM system
Client relations in Chengdu
• Help clients to settle into Chengdu, communicating with them and their host family by phone, email and in person.
• Coordinate with the office manager to overcome cultural difficulties encountered by clients
• Help clients with practical issues in China and attend events, trips and activities
Client transfers
• Pick up clients on arrival
• Introduce clients to their accommodation and make sure they feel at home. Mediate between the client and host family where necessary and bridge any initial language or cultural barrier.
Please send your CV both in English and Chinese to Ms. Jenny Hofmann: [email protected]
Per the job posting rules, you must include working hours, office location, and salary information in your post. Please add this information or I will have to delete this job listing.
Regular Working hours: Monday to Friday, 9am-5:30pm (however, airport pickups might be in the evening or even night and at weekends as well, so willingness to work flexibly is a must. Overtime will be compensated with holidays)
Office location: At the moment in Tongzilin, but moving soon
Salary/Compensation: 2.300,- RMB/month plus insurance; overtime will be compensated with holidays; weekend trips with our clients will be covered by the company
@Charlie: hope, this is sufficient – please let me know in case anything else is missing, thank you! 🙂
You’re looking for a fluent English speaker, originally from Chengdu, to work full time including occasional weekends for 2,300rmb a month? Best of luck to you.
My old receptionist earned more than that without a BA, and very little English 😀 But like Charlie said, best of luck to you!
are you paying 2300RMB/ month (< USD400) for a professional?!?!
in Chengdu, experienced waiters/waitress /bus or cab drivers with primary school background earn more than that.
@Charlie, local gals with their own agenda may volunteer for this job.
@ Charlie: thanks for your hint!:)
we are not necessarily looking for someone with a BA-degree, a College degree would be sufficient, more preferably we are looking for a recent graduate. The salary is only for the beginning and of course, as in any other jobs, a salary increase depends on the performance of the employee.
anyways, we provide training-on-the-job and a highly rewarding working atmosphere, so I would leave it up to Young Chinese people whether they want to apply for this job. 😉
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