If you use expedite service than you should get your mail in just as short as 3 days, while for standard service like EMS or regular mail, then expect that your mail should come up to 60 days. In this period you most likely expect your mail is lost or nowhere to be found since regular mail is un-traceable specially if it is sent abroad. If you found that you mail is really that lost and already beyond the time-frame, then you should file complains and dispute if possible. Just next time, make sure that the printed envelop labels is in large font and are visible as sometimes unreadable fonts can leads to any confusions. Try to read some envelopes print at http://www.digitekprinting.com/envelopes on how this will help you in the future.